运作管理 英文版 第6版电子书籍txtpdf网盘下载网站

内容概要

如何做到“名”、“利”双收？如何使“客户至上”的口号变为现实？阅读本书，会找到令您满意的答案。作者独辟蹊径，以人为本，对内提出树立“人人都是管理者”的概念，提高员工的工作积极性；对外以各种途径满足客户需要，保证企业、客户、员工三者关系的平衡、和谐，领会本书之理论，并加以融会贯通，定会获益匪浅。

书籍目录

PART 1Introduction to operations management
1*Operations-producing goods and providing services
2*Competitive strategies and principles
3*The quality imperative
PART 2Design and control for customer satisftion
4*Designed-in quality : products , services , processes
5*Quality control and process improvement
PART 3Translating demand into orders
6*Demand management and forecasting
7*Master planning-for capity and Output
8*Flow-control systems overview System variability
9*Order fulfillment and purchasing
10*Timing : JIT/Kanban , MRP , and related ics
11*Quick-change flexibility and lot sizing
PART 4Translating planned orders into outes
12*Process selection and layout
13*Managing continuous and repetitive operations
14*Managing job and batch operations
15*Managing projects
PART 5OM Resources : Measurement , management , improvement
16*Productivity and people
17*Filities management
18*Whats next-for you and for OM?
Appendix

图书封面

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    运作管理 英文版 第6版 PDF格式

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