电话交流技能电子书籍txtpdf网盘下载网站

内容概要

《电话交流技能》以《中高职衔接商务英语专业标准》和《电话英语技能》课程标准为编写依据，以就业为导向，并充分考虑中高职学生教育的年龄特点和认知水平。
教材采用大量的商务电话作为材料，帮助学生获取足够的感性知识，同时体现“内容教学”的特点，展示了一个真实的商务活动的面貌。教材内容具体丰富，涉及商务活动多方面的话题，具有很强的实用性，能满足中高职学生今后用英语从事商务工作的需要。本教材由上海市工商外国语学校陈文珊主编。

书籍目录

Unit 1 Receiving and Responding to Calls
1* Opening and Cling* (Telephone Conveatio 1 -5)
2* Identifying Cailers Needs & Providing Information*
(Telephone Conveatio 6 - 10)
3* Connecting and Traferring Calls* (Telephone Conveatio 11 - 15)
4* Voice Mail & Taking Telephone Messages* (Telephone Conveatio
16 - 20)
5* Providing Information & Explanation (Telephone Conveatio 21
- 25)
6* Delivering Messages (Telephone Conveatio 26 - 30)
7* Dealing with Complaints (Telephone Conveatio 31 - 35)
Unit 2 Making Calls
1* Completing Simple Business Tasks* (Telephone Conveatio 36- 40)
2* Completing More Complicated Business Tasks* (Telephone Conveatio
41 -45)
3* Discussing Business Issues (Telephone Conveatio 46- 50)
4* Establishing Business Relatio (Telephone Conveatio 51 - 55)
5* Seeking Information about Products & Services (Telephone
Conveatio 56 - 60)
6* Seeking Information about Prices & Contrts (Telephone
Conveatio 61 -65)
7* Negotiating with Clients (Telephone Conveatio 66- 70)
Unit 3 The Telephone System
1* The Telephone
2* Landline Telephones
3* Mobile Phones
4* Inter Telephones
5* TelePhone Functio
6* Domestic Telephone Systems
7* International Telephone Systems
8* Basic Telephone Skills and Techniques

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    电话交流技能 PDF格式

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